Mini Bag

FAQ's

  • How can I track my order?

    Once your order is shipped, you can sign in to your account and go to my orders. There, click on My Orders and then click on track order. You will see all the updates of your shipment.


  • What is the estimated delivery time?

    We generally procure and ship the items within the 3-7 working days for Jewellery, 7-15 workings days for Dresses and 10-15 working days for Top wear and Winter wear.


  • Can I get my order delivered earlier?

    We process your orders in the earliest possible time. The rest of the time is taken by the courier companies and hence is out of our control. Therefore, the fastest we can deliver is 3-7 days based upon your location.


  • Can I get my orders delivered at a specific time?

    Delivering at a specific time may not always be an option from courier services due to their schedules. The delivery person will call you at the time of delivery. You can inform him of your availability and co-ordinate with him. If you are unable to contact him, please drop us an email letting us know of your availability.


  • What are the shipping charges?

    We charge ₹ 60 as shipping fee on orders below ₹999. All orders above ₹999 are shipped free.


  • What Payment methods are available?

    You can pay via Credit Cards, Debit Cards, Netbanking, Mobile Wallets or Cash on Delivery.


  • Can I pay by Debit/Credit Card on delivery of my COD order?

    You can only pay via cash if you have selected the Cash on Delivery payment option.


  • Can I accept the shipment after opening and checking the contents inside?

    The courier companies do not allow you to open the package before handing over the payment.


  • Why can't I track my order even though it has been shipped?

    Courier services usually take up to 24 hours to activate tracking for an order once it's been shipped. Please check again after the mentioned time.


  • My order status shows 'Out for Delivery', but I haven’t gotten it yet. When will I get it?

    Our courier partner will contact you for delivery of your order. Please keep checking your SMS for more details.


  • I missed the delivery of my order today. What should I do?

    If you aren’t present when our courier partner attempts to deliver your order, they will try to contact you. Two additional attempts will be made on consecutive days, after which your package will be returned to us. You can request for it to be re-ordered either by you or from our end , depending on your availability.


  • My order status says, I was unavailable but nobody came for delivery. What should I do?

    The phone number of the courier company is mentioned on your tracking page. You can call them and ask them to arrange for a delivery. Alternatively, you can contact us at 8882188858 either via phone call or whatsapp message. We will co-ordinate with the courier company.